I've played a key role in various client projects, some of which are still in development or subject to non-disclosure agreements. Although specific details are confidential, below I have provided a general overview of my most recent experience across different client engagements.
Product Design Consultant, Seisma Group
May 2022 – Present
The Good Guys
2 months
Led the uplift of their mobile Point of Sale (POS) system, in addition to delivering a small-scale design system to support their short-term initiatives.
NAB
6 months, part-time
Working alongside the Channel Experience Manager, we conducted a thorough analysis of various areas within the personal banking stream to identify key pain points and opportunities.
We then translated these insights into customer journey maps, informing implementation strategies aimed at enhancing the overall experience.
ARENA
2 months
Led the design for their external facing grant management portal, ARENANet.
Chubb
2 weeks
Led the redesign from Cigna Insurance to Chubb Insurance for their centralised platform for advisory staff, Adviser Hub.
WorkSafe Victoria
9 months
Worked under the guidance of the Product Design Manager to deliver 2 projects concurrently.
One project involved transforming a paper-based process into a digital form.
The second project focused on creating a new digital form to meet legislative changes and regulatory requirements.
Ayzia Hogan 2023